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Your data is saved first in your browser's local storage, right on the device and browser you're using - every change works instantly, even offline. It also backs up to our servers from any household, free or Pro: free backs up everything on one device, Pro backs up everything on every device and browser in the house. A recovery email doesn't control whether data is uploaded - it's what lets you sign back into your cloud copy from a fresh browser or a new device.

Look for the small sync dot in the red bar at the top of the board, rewards, calendar, progress and approvals screens (it isn't on the Streak or Manage pages). Green "Synced" means everything on this device has gone through, on free or Pro, and this device has recently confirmed it's caught up on everyone else's changes too. Amber "Pending sync" means changes are still waiting to upload, even while you're online. Amber "Catching up…" means this device has nothing of its own left to send but hasn't recently confirmed it has everyone else's latest changes - give it a moment, or reopen the page. Grey "Offline" means this device has no internet connection right now. Red "Sync paused - 1 device on free tier" means a free household has more than one active device, so nothing is uploading from either one - remove the extra device in Manage -> Invite & devices and sync resumes.

Each browser and each Chrome profile has its own separate storage. Your household data is still safe in the browser where you first set it up - just open the app there and it will be exactly as you left it. Free already syncs one device to the cloud; to keep several devices or browsers in step live, upgrade to Pro.

On free, each browser has its own copy of the data - changes made in one won't appear in the other. A second device only starts counting against the free limit once it actually joins your household, through a recovery link or an invite, not just by sitting open with its own separate setup; once it has joined, sync pauses on both until you remove the extra device in Manage -> Invite & devices. Pro keeps every joined device and every browser in your household up to date automatically, as long as each one has gone online and synced at least once.

Clearing browser data removes whatever was stored only on this device. If a change had already finished syncing (the dot showed "Synced") you can get it back by opening the app and requesting a recovery link at /boards with the email on your household - this works on free or Pro, and restores everything that had synced, not just chores and points. Anything made while this device was offline, or before its sync finished, was never copied to our servers, on either plan, so it cannot be recovered. Without a recovery email on your household, there's no way to reach the cloud copy from a new browser.

Open the app with the internet on and wait for the sync dot to say "Synced" - that confirms everything on this device has left for our servers. Make sure your household has a recovery email on file (Manage -> Recovery email) so you can get back in from the new device or browser afterward.

Request a recovery link at /boards with your household's email and open it on the new device - this restores everything that had synced, on free (one device at a time) or Pro (as many as you like). Moving to a new device on free leaves the old one still counted as active, which pauses sync with "1 device on free tier" on both until you remove the old one in Manage -> Invite & devices, after which sync resumes.

The free plan gives you full chore scheduling, points and rewards, and 30 days of chore history - all on a single device, with no account or login required.

Pro adds multi-device sync (so every phone, tablet, and browser in your house stays in step), 6 months of chore history (instead of 30 days), and a weekly family digest email. Everything in the free plan is still included.

Yes - new subscribers get a free trial of at least 30 days. No charge is made until the trial ends, and you can cancel at any time before then with no cost.

Open the app, go to Manage → Manage subscription. This opens the Stripe Customer Portal where you can cancel or change your plan. Cancelling stops your subscription from renewing straight away, so you won't be charged again. Pro access continues until the end of the period you've already paid for.

Monthly plan payments are non-refundable. For annual plans, you are entitled to a full 100% refund if you cancel and email support@fmly.club within 14 days of the annual charge. Pro access ends when the refund is issued. After 14 days no refund is available, but your access continues through the paid period. To request a refund, email support@fmly.club from the email address on your account.

Your household drops back to the free tier. Sync keeps backing up everything, but on one device only - if more than one device had joined while you were on Pro, sync pauses on all of them until you remove the extras in Manage -> Invite & devices. You also lose the 6-month history window until you resubscribe. Your chores, members, and balances stay intact, but history older than 30 days is cleaned up automatically and is not restored if you resubscribe.

Mandatory chores are your kid's habits. Each week - Monday to Sunday, on that device's own calendar - that they clear enough of their Mandatory chores, their streak goes up by one. "Enough" is a threshold set as a percent or as a set number of chores - 80% by default. A week that falls short drops the streak by one, never below zero. Weekly streak tracking - the flame, the week count, best streak, and the points/dollar boost it unlocks - is a Pro feature; a free household can set up Mandatory chores and earn their points, but doesn't get a tracked streak.

Only the Mandatory chores scheduled for that kid that week count. A chore added partway through the week only counts from the day you created it, not before. If a group chore set to "Any one of them" or "Whoever's around" is done by a sibling that day, it's covered for the whole group - it doesn't count against your kid as a miss, and it isn't double-counted either. A chore set to "Everyone shares" is different: it counts separately for each kid, so one sibling doing it doesn't cover another's. A kid added partway through the week has that first week measured only on the days they were actually around for.

A genuinely missed week drops their streak by one level. If you pause your kid (or the whole household) for a full Monday-to-Sunday week, that week doesn't count either way - the streak just holds where it was while you're away. A shorter or midweek pause only skips the days it actually covers, and the rest of that week still counts normally.

Yes, on any plan - this isn't part of the Pro streak gate. Logging yesterday's chore counts right away, no approval needed. Anything from 2 to 7 days ago goes to a parent for approval first. Anything older than 7 days can't be logged at all.

Yes, on Pro. Your kid's best streak ever is tracked alongside their current level, so a bad week doesn't erase how far they've come before. The streak page marks four milestones - 2, 4, 8 and 10 weeks - and each one lights up once their best streak reaches it, with a cheer on the streak page when a week closes out at that level.

The streak level your kid had at the end of last week gives them a percentage boost on this week's earnings - 5% per level by default, up to a 50% cap, so it takes 10 weeks to max out. That boost percent is locked in as soon as any device works out the new week - normally Monday - and stays fixed for every completion that week, even if you change a setting afterward. It always applies to chef's choice (Variable) chores, and to pay by $ or Mandatory chores only if you've turned boosting on for them in "Streak & boost" settings. It never applies to point adjustments, kudos, rewards, or dollar-to-point conversions, and it always shows as its own rounded number next to the points or dollars earned - never blended in.

No. Every completion stores its own boost alongside its points the moment it's credited, and that stored value never changes afterward. Changing the percent per level or the cap only affects boosts from next week on, since this week's percent is already locked in. Changing the threshold can still re-score last week's result (and so this week's starting level), but it never rewrites a boost already stamped onto a completion.

Nothing changes right away. Your kid's streak level and best streak freeze exactly where they were - no more advancing, and the boost stops applying to new chores - but for 60 days from the moment the household actually drops to Free, nothing is lost. Re-upgrade to Pro within that window and the streak picks straight back up from the frozen number, boost and all, as if nothing happened. If the full 60 days pass while still on Free, the streak resets to 0 the next time anyone checks - any boost already earned before the downgrade stays in your kid's balance either way, that's never taken back.

Each device only knows the week's boost once it has gone online and finished a sync this session - before that it shows no boost at all, not last week's. Chores ticked on that device during that window keep whatever boost it had at the time, usually none, and that can't be added back later. Open the app online at least once at the start of each week, before kids start ticking chores on that device, so it has the right number from the start.

Each active habit became a Mandatory chore with the same name (icon included, if it had one), kid and points, scheduled every day. Your kids start at streak level 0 - old habit progress wasn't a points total, so there was nothing to carry over.

It's retired - there's now only one streak, the weekly one above, so points don't come from two different streak systems at once. Any bonus points it already paid out stay right where they are in your kid's balance; nothing is taken back. No new daily-streak bonuses are awarded, and its old settings are gone from Manage.

Weekly streak results are kept for 6 months on Pro, same as chore history - whichever's longer doesn't apply here since streak tracking itself is Pro-only. Each kid's newest week is always kept no matter how old it gets, and that row carries their current streak level and best streak forward, so neither resets when older weeks are cleaned up.

If you have a recovery email on your household (free or Pro), request a recovery link at /boards and your data will restore from the cloud - everything that had finished syncing, minus only whatever hadn't synced yet when the browser was cleared. Without a recovery email, we're unable to recover local-only data. Reach out to support@fmly.club and we'll do our best to help.

The app is designed to work on any screen size, but the layout adapts for phones versus larger tablets. Both show the same data - the phone view is optimised for one-handed use while the tablet view is designed to be read from across the room.

Email us at support@fmly.club and we'll get back to you as soon as we can.