Refund Policy

New subscribers receive a 30-day free trial. No charge is made until the trial ends. If you cancel before the trial ends, you are not charged. You can start a trial only once per household.

All paid plans auto-renew at the then-current price until you cancel - monthly plans each month, annual plans each year. We will give you at least 30 days' notice before any price increase takes effect on an active subscription.

You may cancel a monthly subscription at any time. Cancelling stops your subscription from renewing, so you will not be charged again, and Pro access continues until the end of the billing period you have already paid for. Payments for the current billing period are non-refundable.

You may cancel an annual subscription at any time. If you cancel and email support@fmly.club within 14 days of an annual charge, you are entitled to a full 100% refund of that charge; Pro access ends when the refund is issued. After the 14-day window has passed, no refund is available, but Pro access continues until the end of the paid annual period.

Promotional and discounted prices apply to the billing cycles stated in the offer (the first billing cycle only, unless the offer says otherwise). Later renewals are charged at the then-current standard rate. Trial and cancellation rights are unchanged for promotional subscriptions.

Promotions, promo codes, and gift codes are offered at our discretion. To the extent permitted by applicable law, we may change, suspend, or withdraw any promotion or code at any time, and may cancel a promotional discount or gifted access where necessary, without giving a reason. Codes are limited to one use per household, are not transferable, and have no cash value.

Cancelling takes a moment and does not delete your board:

1. Open the app and go to Manage.
2. Choose Manage subscription. This opens the Stripe Customer Portal.
3. Select cancel (or change plan) in the portal and confirm.

Your subscription stops renewing immediately, and Pro access remains until the end of the period you have already paid for.

Refunds (annual plans, within 14 days of the charge) are handled by email:

1. Email support@fmly.club from the email address on your account.
2. Tell us you would like a refund of your most recent annual charge.
3. We process eligible refunds through Stripe to your original payment method. Your bank may take a few business days to show it.

Cancelling or not renewing does not delete your board. When Pro ends, your household is downgraded to the free plan and free-plan limits apply - including single-device sync and 30-day resolved-history retention instead of Pro's 6 months. Your board stays on your device, and you can keep using Fmly.Club for free.

If a payment fails, the subscription becomes past due for a 7-day grace period before the downgrade takes effect. To remove your data entirely, use Manage → Delete this board. For full details on retention and on billing records that Stripe keeps under its own schedule, see our Privacy Policy.

Nothing in this Refund Policy excludes, restricts, or modifies any right or guarantee that cannot be excluded under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ), or any equivalent mandatory consumer-protection law that applies where you live. Where such a law gives you a refund or remedy, this policy applies only to the extent that law permits, and in addition to those rights.

For billing questions, cancellations, or refunds, contact us at support@fmly.club.